The right choice for your business

Training

SIGNSTEC will train the users based on the manual, system use guide and maintenance guide. The training include system use, system maintenance and equipment protection.

Pre-Sales Service

Customized solution designs.
Product rendering and steel structure drawing.
SINGSTEC’s successful project examples and visits to our production and R&D base

After-sales Service

A.Phone service
SIGNSTEC After-sales Services Department provides customers with 24 –hour- phone service. When you contact us, please let us know the following information:
1.Your name and phone number
2.Contract number
3.Detailed fault information (if the fault could be presented by pictures, please take pictures and send them to us as possible as you can)
Our after-sales service engineers will offer technical support and guidance based on your description.

B.Real-time communication service
Our after-sales service engineers could provide customer services through Skype & E-mail & Wechat, for example, sending the video files of software operation & graphic card setup by Skype to show how to operate.

C.Remote control service
SIGNSTEC can operate the customer’s computer remotely via Internet, to install and set up software for customers, and to dispose of the technical fault of LED display system software.

D.Post Service
Under warranty, customers could send the defective components back to SIGNSTEC , we will repair them and return to you as soon as we can.

E.On-site service
We will send engineer to offer on-site service with your assistance upon your requirement.

The scope of after-sales services

SIGNSTEC after-sales services are mainly related to the failures as below: hardware failure, connector failure, and control system failure, control software failure, the failure of accessories provided by SIGNSTEC. The services under warranty are divided into the paid services and the free services, please refer to the following table.

Free services under warranty

1.Failures of module, power supply and fan in the display.
2.Control system failures (graphic card, sending card, receiving card)
3.Failures of connecting wires inside display cabinets supplied by SIGNSTEC.
4.Failures of control software

Paid service under warranty

1.Failures not caused by SIGNSTEC’s construction(such as, structure decoration etc).
2.Failures caused by incorrect operation to screen.
3.Failures caused by natural disaster.